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Human skills gain value as AI reshapes business education

Published: 10 August 2026

Karl Moore examines why business schools must place greater emphasis on human skills as artificial intelligence transforms education and entry-level work. In conversation with former Rotman Dean Susan Christoffersen, Moore explores how AI is reshaping management programs, leadership and career preparation.

Christoffersen argues that while routine tasks are increasingly automated, curiosity, confidence, communication and relationship-building will become more valuable. “Those qualities which make us uniquely human will become more in demand,” she says.

Drawing on her leadership experience, she also highlights the importance of understanding people, building consensus and motivating teams, positioning interpersonal skills and human-centred leadership as foundations for long-term career success. 

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