Community connections /it/taxonomy/term/729/all en Event closed: IT Services Roadshow and orientation events - Fall 2025 /it/article/community-connections/it-services-roadshow-and-orientation-events-fall-2025 <p>A huge thank you to everyone who joined us at our <b>ITS Roadshow</b>! During September and October, IT Services appeared at the downtown and Macdonald campus student orientation events, followed by stops at the Â鶹Éç Library, Leacock Building, McConnell Engineering, and 680 Sherbrooke.</p> Thu, 21 Aug 2025 15:13:45 +0000 sara.distefano@mcgill.ca 49421 at /it Event closed: IT Services Roadshow and orientation events - Fall 2024 /it/article/community-connections-service-spotlights/it-services-roadshow-2024 Event closed: IT Services is on the move - catch us on the IT Services Roadshow! Thu, 17 Aug 2023 20:33:36 +0000 uma.viswanathan@mcgill.ca 45508 at /it IT Services Roadshow and orientation events - Fall 2026 /it/article/community-connections/it-services-roadshow-and-orientation-events-fall-2026 We're Bringing IT to You! Stop by our campus roadshow this fall. <p>We'll be on campus at various locations throughout the Fall semester. Drop by or join in on a virtual roadshow and find out about everything Â鶹Éç IT Services has to offer, learn about our new Student Digital Experience team, tips on staying cybersafe year-round and what’s new in Artificial Intelligence (AI) at Â鶹Éç!</p> <p>Join the fun with games, giveaways and everything you need to make IT work for you! </p> Wed, 29 Jul 2026 17:51:02 +0000 jessica.jones2@mcgill.ca 52541 at /it What user research for ServiceNow ITSM taught us about how our audience understands our services /it/article/what-user-testing-servicenow-itsm-taught-us-about-how-our-audience-understands-our-services <p>To achieve the usability goals we set for our new <a href="http://www.servicenow.com/">ServiceNow</a> service catalogue, we knew we needed to answer a key question, "How does our audience understand the services we provide?"</p> <p>To find out, we decided to conduct a series of exercises that included:</p> Thu, 03 Jan 2019 13:30:00 +0000 Joyce Peralta 42873 at /it Our new home page, designed by you! /it/article/inspiration/new-it-home-page-designed-you <p>Our main goal in launching our new IT home page was to better connect with you. We wanted to provide a home page that makes it easy for you to find what you’re looking for when you visit us online.</p> <p>We also wanted to create opportunities to initiate discussions with you - to make sure you hear about important changes that will affect you, and to get your input and feedback about those changes. We asked and you answered</p> Mon, 20 Nov 2017 21:33:24 +0000 Joyce Peralta 42532 at /it