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For your Information Technology (IT) needs

Note: This is the 2010–2011 edition of the eCalendar. Update the year in your browser's URL bar for the most recent version of this page, or click here to jump to the newest eCalendar.

For your Information Technology (IT) needs

Âé¶¹Éç's IT Services website is your one-stop shop for all central IT services at Âé¶¹Éç. Visit www.mcgill.ca/it to:

  • Find details on all IT services, including available training and support. Services are organized by categories such as "Telephone, Network and Wireless".
  • Search the Âé¶¹Éç IT Knowledge Base for FAQs and supporting articles on all IT services. Search by keywords such as "myÂé¶¹Éç", or by specific article number.
  • View system announcements and scheduled downtimes.
  • Read featured articles on computer security, new software and other timely tips.

Take an interactive video tour of IT services at . Here you'll learn about myÂé¶¹Éç, the University portal, and myCourses, for all of your online course content. You’ll also find information on accessing your Âé¶¹Éç email, connecting to the Âé¶¹Éç wireless network, taking computer clinics, and downloading free software available to students.

Logging In

Logging In

You need to use your Âé¶¹Éç Username (usually in the form of firstname.lastname [at] mail.mcgill.ca) and Âé¶¹Éç Password to access most central IT services including: myÂé¶¹Éç, myCourses, email, wireless, Virtual Private Network (VPN), and Âé¶¹Éç's dialup access service (DAS).

To find out your Âé¶¹Éç Username and set your Âé¶¹Éç Password:

  1. Log in to Minerva (using your 9-digit Âé¶¹Éç ID number and your 6-character PIN).
  2. Go to Personal Menu > Password for Âé¶¹Éç Username
  3. Follow the onscreen instructions.

myÂé¶¹Éç (the University portal)

myÂé¶¹Éç (the University portal)

myÂé¶¹Éç is the central access point where you:

  • Read your email.
  • Check myCourses.
  • Get direct links to Minerva to view and update your student records and account information.
  • Search the Âé¶¹Éç Library Catalogue.
  • Keep abreast of the latest Âé¶¹Éç news.
  • And more.

Click myÂé¶¹Éç at the top-right corner of the Âé¶¹Éç home page (www.mcgill.ca) and sign in using your Âé¶¹Éç Username and Âé¶¹Éç Password.

Browser compatibility

Browser compatibility

myÂé¶¹Éç currently supports the latest versions of the following browsers:

  • Internet Explorer (IE) (Windows)
  • Firefox (Mozilla) (Windows/Macintosh)
  • Netscape (Windows)

myCourses

myCourses

Many of your courses will have online materials or activities such as assignments and readings, the syllabus, project guidelines, discussion forums, calendars, etc.

Access your online course content via myCourses at www.mcgill.ca/mycourses or through links within myÂé¶¹Éç.

  • Sign in using your Âé¶¹Éç Username and Âé¶¹Éç Password.
  • Click myCourses (WebCT Vista) to enter the site.
  • Verify your browser settings using the Check Browser utility at the top-right corner of the page.

Find more information on myCourses for students at: www.mcgill.ca/it.

Email

Email

Your Âé¶¹Éç Email Address (usually in the form of firstname.lastname [at] mail.mcgill.ca) is the University's official means of email communication with you. For information on the policy, see E-mail Communications with Students. Access your email at or through the myÂé¶¹Éç portal using your Âé¶¹Éç Username and Âé¶¹Éç Password. View your Âé¶¹Éç Username, Âé¶¹Éç Email Address and set up your Âé¶¹Éç Password on the Minerva Personal Menu.

Online Student Directory

Online Student Directory

You can opt in to the student directory and make it easier for your fellow classmates to contact you. Find more on this service at www.mcgill.ca/directory/students.

Getting Connected

Getting Connected

You will need to use your Âé¶¹Éç Username and Âé¶¹Éç Password to access the services listed below. You can find more details on these services at www.mcgill.ca/it:

Wireless: Access the Internet using your laptop or other mobile device from virtually anywhere on campus, through the Âé¶¹Éç Wireless network. Log in to the Wireless network using your Âé¶¹Éç Username and Âé¶¹Éç Password.

Virtual Private Network (VPN): If you connect to the Internet with an Internet Service Provider (ISP) other than Âé¶¹Éç's Dialup Access, you need to establish a VPN connection to access Âé¶¹Éç restricted sites and resources (e.g., Library databases). Connect by VPN using your Âé¶¹Éç Username and Âé¶¹Éç Password.

Dialup Access (DAS): If you do not have a high-speed ISP, use Âé¶¹Éç’s dialup service and connect to the Internet using your telephone line and a modem. Log in to DAS using your Âé¶¹Éç Username and Âé¶¹Éç Password.

Âé¶¹Éç Residences Telecommunications: For students living in Âé¶¹Éç Residences and Âé¶¹Éç Off-Campus Residences, there is a Voice and Data (wired and wireless) service.

Computer Labs: Many faculties and departments provide computer labs for students in their programs. For lab locations, computer availability, software/peripheral availability and more, see .

Connectivity@Âé¶¹Éç iCare Clinic: Attend this free, hands-on clinic and learn how to configure your computer to connect to the Internet via wireless or modem, and how to set up a VPN connection. Find out how to register for IT Training at www.mcgill.ca/it.

Safe Computing

Safe Computing

Computing Safety iCare Clinic: Attend this free clinic and learn how to prevent viruses, spyware, adware and other malicious programs from infecting your computer. Find out how to register for IT Training at www.mcgill.ca/it.

Free software: Download free antivirus software and other campus software from Âé¶¹Éç's Software Licensing site at www.mcgill.ca/software. Find out more about campus software and protecting your computer at www.mcgill.ca/it.
Note: Be sure to uninstall any previous antivirus software from your computer before installing new antivirus software.

Ten tips for keeping information secure: Read the University’s information security tip sheet found at www.mcgill.ca/infosec/tips.

Set up your security questions in myÂé¶¹Éç

Set up your security questions in myÂé¶¹Éç

Setting up your security questions and answers for your Âé¶¹Éç Password allows you to use the Forgot Password? link found on several Âé¶¹Éç applications, in case you forget it.

Once you have set up your Âé¶¹Éç Password in Minerva, log into myÂé¶¹Éç () and click the Âé¶¹Éç Password Security portlet. Follow the onscreen instructions to set up your own security questions and responses.

Need Help?

Need Help?

Welcome New Students: Take an interactive guided tour of IT services: at .

Âé¶¹Éç IT Knowledge Base: Search the IT Knowledge Base at for setup instructions and answers to commonly asked questions about IT.

Getting Help?

Getting Help?

Contact the ICS Service Desk by submitting your request via a web form at , or find out phone and walk-in support hours at www.mcgill.ca/it.

Programs, Courses and University Regulations—2010-2011 (last updated Apr. 22, 2010) (disclaimer)
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